Cm2 respects and protects every player's privacy. This page clearly explains how we collect, use, store, and protect your personal data — in plain language, free from confusing legal jargon.
Quick Summary: cm2 only collects data that is strictly necessary to operate our services. We does not sell your data to any third party. You have the right to access, correct, or request deletion of your data at any time. For privacy enquiries, contact us at support@cm2.casino.
This Privacy Policy explains how the cm2 platform ("we", "cm2", or "the platform") collects, uses, discloses and protects your personal information when you use the cm2.casino website and all related services.
Cm2 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and adheres to internationally recognised data protection standards. Every decision regarding how player data is collected and used is made with careful regard for the privacy rights of our players.
By registering for or using the cm2 platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the cm2 platform and contact us to discuss the options available to you.
This Privacy Policy applies to all cm2 players in Malaysia who access the platform via the website, mobile app, or any other digital channel operated by cm2. It forms part of the overall agreement between you and cm2, together with Terms & Conditions ours.
cm2 Privacy Principles: We believe that privacy is a fundamental right, not a privilege. Every decision about player data at cm2 is made based on the principle minimum requirements – we only collect data that is genuinely necessary to provide you with a quality service.
Cm2 collects your personal data through several means — information you provide directly during registration, information generated as you use the platform, and information we receive from trusted third-party service providers (such as payment processors) for verification and transaction processing purposes.
| Data Category | Type of Information | How It Is Collected |
|---|---|---|
| Identity | Full name, date of birth, Identity Card number | Registration form & KYC verification |
| Relationships | Email address, mobile phone number | Registration & profile updates |
| Financial | Payment methods, deposit & withdrawal records | Payment transactions via secure gateway |
| Platform Activity | Betting records, games played, login sessions | The platform system automatically |
| Technical | IP address, device type, web browser, operating system | Cookies & tracking technologies |
| Communications | Support chat logs, emails, feedback | Interactions with the cm2 support team |
Cm2 does not collect sensitive data categories such as health information, religious beliefs, political views, or biometric data, except in very specific circumstances and with your explicit consent. In the context of identity verification for premium accounts or large withdrawals, we may request a copy of your identification document — and such documents are handled with the highest level of protection.
Cm2 uses your personal data only for specific and legitimate purposes. We will not use your data for any purpose not stated here without first obtaining your renewed consent.
The primary purposes for which cm2 uses your data:
Cm2 does not sell, rent or trade players' personal data to any third party for their own marketing purposes. This is a non-negotiable commitment.
However, cm2 may share your data with selected third parties in the following limited and controlled circumstances:
Every third party that receives cm2 player data is bound by a data processing agreement requiring them to protect your data to a standard equal to or higher than cm2's own. cm2 conducts regular reviews of all third-party service providers to ensure ongoing compliance.
Protecting your personal data is one of cm2's highest technical priorities. We continuously invest in security infrastructure to ensure your data remains safe from unauthorised access, loss, or misuse.
Technical security measures implemented by cm2:
While we take all reasonable steps to protect your data, no digital system can guarantee 100% absolute security. In the event of a security breach affecting your data, cm2 will notify you within the timeframe required by applicable law and take immediate steps to limit any impact.
Cm2 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law. Below are general guidelines on how long cm2 retains various categories of data:
Data Deletion Request: If you have closed your cm2 account and wish to request deletion of your personal data, you may do so by contacting support@cm2.casino. cm2 will process this request within 30 days, subject to mandatory data retention requirements under Malaysian law.
As a cm2 player accessing the platform from Malaysia, you have certain rights over your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). cm2 fully respects and facilitates the exercise of these rights.
As a cm2 player, you have full control over your personal data. Find out what you are entitled to do.
You have the right to request a copy of all personal data cm2 holds about you. cm2 will provide a comprehensive data report within 30 days of receiving your request, in a clear and easy-to-read format.
If you find that your personal data held by cm2 is inaccurate or incomplete, you have the right to request a correction. Contact our support team or update your details directly in your cm2 account profile settings.
You have the right to request deletion of your personal data when it is no longer needed for the purpose it was collected, or when you withdraw your consent. Such requests will be processed subject to mandatory legal retention requirements.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Once you object, cm2 will cease processing your data for that purpose immediately.
In certain circumstances – such as when you are disputing the accuracy of your data – you may request that cm2 restrict the processing of your data. During this period, cm2 will only store your data without processing it for any other purpose.
You have the right to receive the personal data you have provided to cm2 in a structured, machine-readable format. This right allows you to transfer your data to another platform should you choose to do so.
To exercise any of the rights above, contact the cm2 Privacy Officer at support@cm2.casino with the email subject line "Privacy Rights Request". cm2 will respond within 30 business days.
The cm2 platform uses cookies and similar tracking technologies to enhance your experience, maintain account security, and understand how players use our platform. Cookies are small files stored on your device when you visit a website — they allow the cm2 platform to "remember" certain things about your session and preferences.
Cm2 uses three main categories of cookies:
You can manage your cookie settings through your web browser at any time. However, disabling all cookies may affect the functionality of the cm2 platform.
The cm2 platform is intended solely for individuals aged 18 and above. cm2 does not knowingly collect or process personal data from individuals under the age of 18.
If cm2 discovers that personal data belonging to a minor has been collected without proper age verification, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has registered an account with cm2 without authorization should contact us immediately at support@cm2.casino so we can take appropriate action.
Child protection is a priority at cm2. We use age verification systems during registration and may request additional proof of identity at any time. Any account confirmed to belong to an individual under 18 years of age will be closed immediately.
Cm2 reserves the right to update this Privacy Policy from time to time to reflect changes in how we handle data, changes in applicable law, or feedback from our player community. Any amendments will be reflected in a new "last updated" date at the top of this page.
For significant changes to how we use or share your personal data, cm2 will notify you through:
Your continued use of the cm2 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data before the changes come into effect.
Last updated date of this Privacy Policy: January 2026.
If you have any questions, concerns, or requests regarding this Privacy Policy or how cm2 handles your personal data, please reach out to the cm2 Privacy Officer through the following channels:
For formal complaints regarding data processing that does not comply with Malaysia's PDPA, you also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
Six concrete commitments from cm2 to protect the data and privacy of every Malaysian player.
All your personal and financial data at cm2 is protected with 256-bit SSL encryption in transit, and data-at-rest encryption for all sensitive information stored in our systems. These standards are on par with those used by Malaysia's leading financial institutions.
Cm2 has never and will never sell, rent, or trade players' personal data to any third party for marketing purposes. Your data is not a cm2 business commodity – it is information entrusted to us, and we take that trust seriously.
All of cm2's data management practices are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have legally enforceable rights over your personal data on the cm2 platform.
You can access, correct, request deletion of, or export your data at any time by contacting the cm2 privacy team. We treat all such requests seriously and process them within a reasonable timeframe, with no hidden fees.
Cm2 only collects data that is genuinely necessary to deliver our services. We do not collect data on the basis that it "might come in handy someday" — every data point we retain has a specific, justified purpose under the PDPA.
In the event of any security breach affecting your data, cm2 is committed to notifying you within the timeframe stipulated by law, with a clear explanation of what occurred and the steps we are taking to protect you.
One aspect of data use that cm2 players sometimes want to know more about is how platform data analytics are used to improve the overall experience. The answer is straightforward – cm2 analyses aggregate usage patterns (not individual data) to understand which parts of the platform are most popular, where players frequently encounter technical issues, and what new features would deliver the most value to the Malaysian player community.
For example, when cm2 found that many Malaysian players were using the platform primarily to follow Malaysia Super League matches and BWF badminton, we invested in improving the quality and depth of markets for both sports, ensured live streaming was available for more matches, and optimised the in-play market interface for ongoing games. Product decisions like these come directly from usage data analysis – and they benefit every cm2 player.
For players who are more privacy-conscious, cm2 provides the option to restrict the use of your data for personalised marketing purposes while still allowing its use for core platform operational needs. You can manage these preferences in your account's privacy settings or by contacting the cm2 support team.
One of the top concerns players have when using an online entertainment platform is the security of their financial information. At cm2, we understand that your trust in the safety of your payment details is the foundation of our entire relationship.
When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX through Maybank2u or CIMB Clicks, your payment details are never stored directly in cm2's systems. Instead, transactions are handled entirely by certified and fully secured payment gateways. cm2 only receives confirmation that the transaction was successful and the amount processed – not your account number, password, or digital wallet PIN.
This means that even in the event of a security incident involving cm2's systems, your sensitive payment details remain safe because they are never stored on our platform. This approach — known as payment tokenization — is an industry best practice that cm2 has had in place since day one of our operations.
As an additional layer of protection, cm2 monitors all transaction patterns to detect unusual activity. If our system flags a deposit or withdrawal attempt that appears suspicious — for example, an attempt from an IP address different from the one you normally use, or an amount that is significantly out of line with your usual pattern — your account may be temporarily suspended and you will be contacted for verification. This may occasionally cause minor delays, but it is part of an active protection system that helps keep your funds secure at cm2.
One aspect of data use at cm2 that may differ from what you might initially expect is its role in supporting responsible gaming. cm2 uses analysis of gameplay activity data — not to exploit players, but to identify patterns that may indicate problem gambling and to offer appropriate support to players who may need it.
At cm2, using data to support responsible gambling is part of our commitment to player wellbeing — and it is a use of data that our players generally understand and appreciate. If your activity patterns suggest a potential concern, cm2 may proactively reach out to offer information about available self-management tools or relevant support resources. You are always free to disregard such communications if you feel they do not apply to your situation.
With cm2's full commitment to data protection and the privacy of Malaysian players, you can enjoy everything our platform has to offer — Sports Betting on the Malaysia Super League and EPL, Live Casino, jackpot slots, and more than 30 entertainment categories — with complete confidence that your information is always protected.
Register Free Now LoginFor any enquiries, data access requests, or privacy-related complaints, please contact the cm2 Privacy Officer at support@cm2.casino with the subject line "Privacy Enquiry". cm2 is committed to responding to all privacy enquiries within 30 business days.
Please also read cm2 Terms & Conditions and page Responsible Gaming for a more complete understanding of how we operate and protect Malaysian players.
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